Below you will find the answers to the most frequently asked questions!
If your question is not in the FAQ below, feel free to contact us via e-mail: info@elitebrand.nl. We will get back to you as soon as possible!
Order processing
Your order will be processed within 1-2 business days.
Shipping
Shipping within The Netherlands takes 1-2 business days.
We ship worldwide for approximate shipping time look on the chart below.
- Austria 6-12 business days.
- Aruba 6-14 business days.
- Bulgaria 8-12 business days
- Belgium 5-8 business days.
- Bonaire 6-14 business days.
- Brazil 12- 16 business days.
- Cuba 6-12 business days.
- Croatia 7-11 business days.
- Cyprus 8-1 business days.
- Curacao 6-14 business days.
- The Cayman Islands 5-12
- business days.
- Colombia 5-9 business days.
- Canada 7-12 business days.
- Denmark 4-7 business days.
- The Dominican Republic 5- 17
- Estonia 6-12 business days.
- Frans 5-10 business days.
- Finland 7-12 business days.
- Germany 5-8 business days.
- Greece 7-9 business days.
- Guadaloupe 14 business days.
- Guyana 10-14 business days.
- Hungary 7-11 business days.
- Ireland 7-11 business days
- Italie 6-12 business days.
- Jamaica 6-10 business days.
- Luxemburg 4-7 business days.
- Litouwen 6-12 business days.
- Latvia 7-12 business days
- Malta 6-11 business days.
- Polen 7-13 business days.
- Portugal 6-12 business days.
- Romania 6-12 business days.
- Saba 6-14 business days
- St. Maarten 6-14 business days
- Statia 6-14 business days.
- Slovakia 7-12 business days.
- Spain 6-11 business days.
- Suriname 7-20 business days
- Sweden 5-8 business days.
- Trinidad and Tobago 5-7 business days.
- Netherlands Antilles 6-14 business days.
- The United Kingdom 5-9 business days.
- USA 7-11 business days
Free Shipping
We offer free shipping for all orders within The Netherlands above 35,- euros.
Exchange Policy
All purchases are final and can only be exchanged. We will gladly exchange any item(s) you are not completely happy with when you return it to us within 14 days of purchase. Purchased item only qualifies for exchange if items aren’t damaged, all the tags are attached, items are in its original packaging, sealed, unworn and unused.
We do not refund the cost of shipping, the original price of the item is used for the exchange for and item of the same price. Customers are responsible for additional shipping cost.
To exchange your product a return form provided in your package must be filled in and return to us.